FAQ

/FAQ
FAQ2019-05-11T09:09:00+00:00
Do you represent the customers or the manufacturers interests as a sourcing company?2018-08-22T15:21:08+00:00

The short answer is: we represent both parties interests and more in favor of the customer’s.

We respect the pre-agreed quality requirements and delivery time, and only work with manufacturers that also share the same understanding.

Can I change my design after the production has been started?2018-08-22T15:02:41+00:00

Yes you can, but try to avoid that, and you will be responsible for the subsequent increased costs and possible delivery delay.

Do you have a mold warranty?2019-05-11T13:32:16+00:00

Lifetime mold warranty

Yes, we do. If you let us keep the mold and run production for you, we will provide a lifetime warranty. It means we will take care of the maintenance and refurbish of the mold. If the mold is completely out due to high production volume, we will pay to make a new mold.

The warranty expires after 3 years of no use

However, if not otherwise stated or agreed, the warranty will only extend for 3 years for its last use, meaning if you do not send a purchase order for that product for 3 years, the warranty expires.

Do you provide a quality warranty?2019-05-18T07:20:36+00:00

We will check into all the details and present them to our customers

We conduct quality inspections during the manufacturing and before shipment, we pay close attention to every detail and send inspection reports, pictures and videos to you. If there is something uncertain, we will send a few samples to you for further verification. As a result, you will receive the products as expected.

What compensation you will get if quality issues do arise

If an unexpected quality issue or poor workmanship does occur, you have a few options:

  • We send you free replacements for the defective parts by courier;
  • Accept the parts at a discounted price;
  • Rework on your location at our cost;
  • Sending the parts back to be reworked at our cost;
  • Full refund.
What are the quality inspection criteria (or acceptance criteria) for my products?2019-05-11T09:29:47+00:00

In writing

Usually, product quality requirements will include:

  • Dimensional accuracy
  • Aesthetic appearance
  • Material: usually the grade of material will be specified, it defines the mechanical and chemical properties such as strength, ductility, corrosion resistance, environment adaptability, and so forth.
  • Surface coating
  • Heat treatment

The quality requirements should be specified in writing, usually on the drawing or other separate documents.

Very often the customers do not define the quality requirements clearly and thoroughly, we will help them to do part of the job.

Industrial standards

At the same time, the industry standards and common sense will also be respected and followed by us, so as to save time to put them all in the writing.

Sealed sample

We will provide samples prior to mass production. You shall check the samples carefully to make sure they meet your application requirements and your quality standard.

If the samples are approved, then they will be kept as sealed samples.

We will keep the same samples on our side. Then these samples will be used for comparison in later production.

How can we best communicate?2019-05-12T08:21:14+00:00

Email

This is recommended for the first time communication. It is convenient to put together the necessary information to start a conversation. It saves time for the introduction of project and company backgrounds.

You will get a quick reply from us because we will get email notifications on our smartphones even when we are away from our office.

Live chatting tools

Nowadays live chatting softwares are more and more popular, you can do video calls, send pictures and short video clips real easily. You can use most of them both on the phone and the computer.

The disadvantage is: if someone is busy with something else when talking to you, then the conversation can really take long. However, if you are used to multitasking to handle other jobs when engaged in the conversation, then it becomes less bothering.

iPhone FaceTime and iMessage

Very easy to use, you only need the phone number to get started on a conversation, no need to send a request to add to contact list and wait for the approval. The downside is it does not have the version for Windows, so the conversation can only be on the phone.

wechat

This is very popular in China and easy to use.

Skype

This is also good to be used.

whatsapp

It is partially blocked in China, so not very convenient to be used.

Please contact us if you want to use any of these live chatting tools for communication with us.

Can we sign a confidentiality agreement (NDA)?2019-05-12T09:10:03+00:00

Yes, we can sign a confidentiality agreement (or NDA), and we will sign a similar agreement with our factories who will be involved, or include such clauses in the manufacturing contract or purchase order.

We are dealing with confidential content with honest, and truly wish a big success to every customer.

However, your idea is not at such a danger as you imagine:

  1. People are not interested in copying products that are not proven by the market yet.
  2. Small businesses lack the ability to market a new product.
  3. Many people are still honest and respect your IP.

At the same time, you can separate the whole assembly and source them from different suppliers, so none of them will have the whole idea or assemble the whole product alone. This way, you can reduce your risks further.

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